Refund policy

RETURN & REFUND POLICY

Because K9-Innovations products are consumable pet wellness products, we do not accept returns or exchanges.

All sales are final once an order has been shipped.

Damaged, incorrect, or missing items
If your order arrives damaged, you receive the wrong product, or something is missing from your order, please contact us at support@k9-innovations.com as soon as possible. We’ll review the issue and work with you to make it right.

Order cancellations
If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled.

Subscriptions
Subscriptions may be skipped, changed, or canceled at any time before the next scheduled order is processed. Please see our Purchase Options Cancellation Policy for additional details.